Summary
This position is mainly responsible for managing daily operations and provides business support in the areas of distributor management, customer master data management, contract management, billing process and purchase process.

Essential duties and responsibilities
Include the following. Other duties may be assigned.

?Provide day to day administrative support in distributor management - license check, assist in due diligence/ check, keep on records of distributor serviced practices and ensure smooth on boarding process for customers under distributor sales channel.
?Review all incoming contracts to ensure compliance with Align legal and financial
requirements Create Customer Master Data accordingly through Salesforce Validate periodically to ensure customer information database’ accuracy.
?Proactively ensuring that orders move through the system efficiently and working cross-?‐functionally to troubleshoot any order-?‐related issues that may arise.
?Effectively communicating with Practice Development Manager regarding the status of orders and keeping accurate records of all communication
?Ensure timely and accurate investigation of credit request through reference to sales documentation
?Process credits/adjustments in the Align billing system
?Provide clerical support to Legal in contract management when needed
?Establishes self as the "Go To" person in all aspects of sales orders, Contract questions.
?Issue POs for internal customers’ vendor purchase requests
?Accurately and thoroughly document information in the company’s database(s) about each contact they handle following defined parameters.
?Meet departmental standards for personal and team performance metrics including, but not limited to, contact volume handled, turnaround time and quality.
?Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity.
?Competent in the use of Salesforce , SAP systems as well as the corporate web site.
?Possess comprehensive knowledge of company processes, procedures and product information/materials.
?Participate in activities designed to improve customer satisf and business performance.
?Participate in special projects and/or training when requested.
?Provide assistance to Customer Support, Marketing, Finance, related to billing, shipping and SAP administration
?Escalates issues appropriately and ly to ensure optimum customer satisf.
?Effectively sets priorities in order to meet workload commitments and all applicable established departmental goals


Additional responsibilities
?Comply with all safety policies, practices and procedures.
?Participate in proactive team efforts to achieve departmental and company goals.
?Perform other duties as assigned.

Education and/or Experience
-Bachelor degree or above. Majoring international trade, finance or IT related is preferred.
-2-4 years’ relevant experience in a similar role, same industry a plus

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

Skills required
?Ability to think critically, “outside the box”, for customer satisf and resolution &/or escalation of issues.
?Comfortable working in a fast-paced, deadline driven environment. Able to manage multiple tasks and set priorities to ensure completion of daily responsibilities and assigned workload.
? Positive, self-starting, flexible and forward-thinking individual with strong organizational skills who can work both independently and in a team environment.
?Extremely responsive and adaptable to changing business requirements. Highly resilient.
?Possess excellent verbal and written communication skills. Must be able to clearly communicate with both internal and external customers.
?Dynamic, optimistic, accurate, results oriented, hard-working
?Attention to detail.
?Willingness to learn.
?Good team p.

愛齊（上海）商貿有限公司是美國Align Technology Inc. 我們的產品為隱形牙套，是Align Technology專有的產品，在全球100多個國家銷售，并于1998年通過美國食品藥品管理局（FDA）審批。Align Technology Inc. 于2000年在美國納斯達克上市，全球至今已經有幾百萬患者使用過Invisalign隱適美產品。
愛齊公司強調創新、以結果為導向、以客戶與團隊合作為中心、自我領導的能力與精神，為員工提供多元化的發展空間，并為員工創造學習、友好、合作、健康的工作環境。
我們在中國成立六年多，已經成功建立了市場品牌并開始商業運作，我們竭誠邀請充滿工作激情，具有挑戰精神的精英加入到我公司，共同創造你與公司的成功！